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Complaints Procedure

Complaints Procedure

As a member of The Property Ombudsman (TPOS), Woodland aims to provide the public with the highest level of service. If you would like to make a formal complaint about the company, please follow the Woodland complaints procedure below. We will do our very best to acknowledge and resolve the issue as quickly and efficiently as possible. Thank you.

Woodland Customer Complaints Procedure:
If you have a complaint regarding the service you have received from Woodland, please put your concerns in writing, preferably an email, and address it to the office concerned.

  • The complaint will be acknowledged within 3 working days. It will then be explored and responded to within 15 days.
  • If you remain dissatisfied with the result of the internal investigation, please email: ( You will be sent an acknowledgment email and your complaint will be reviewed.
  • A full investigation will take place and a letter will be sent confirming our final viewpoint. This will be within 15 days of the acknowledgement email/letter.
  • You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review. The TPOS website and address is:
    The Property Ombudsman Ltd
    Milford House
    43-45 Milford Street
    SP1 2BP
    01722 333 306

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